Q: Are you actually a school? Do you offer classes?
A: No ma'am, we are not a school, and we do not currently offer any classes, though we'll happily help educate you in the art of fine living and offer a bunch of book recommendations.
Q: Do you offer delivery services?
A: We do not. All signage must be picked up/dropped off at one of our two Austin locations (W. 32nd Street, or E. Oltorf Street). If your order contains only paper goods, we will happily ship.
Q: I love this sign I saw on Etsy! Can you do one just like this?
A: We'd recommend ordering that item directly from that Etsy seller. We hope you've sought us out because you like our style and our approach, so we promise to make your signage beautiful and unique.
Q: Will I see a proof of my signage before I pick it up?
A: Because we do everything by hand, it is not practical for us to send a proof for approval. If you have very detailed specifications, by all means share those with us ahead of time! But once we get started inking the final products, we would ask that you put your trust in us to complete the artwork.
Q: Do I get to choose which artist will work on my order?
A: We take pride in knowing how to split the worst amongst ourselves according to our skill sets and schedules and guarantee the best possible piece for you regardless of the hand that actually inks or chalks your order.
Q: I found these old windows in my uncle's barn/old door from my dad's garage/a cool hunk of driftwood from our family beach house - will you do our wedding signage on it?
A: We love the idea of working on a family heirloom, or something that already has some value to you and your loved ones, but the kind of work we do requires certain tools and considerations - how clean is it? Is it in good enough condition to travel? If we accidentally damage it, will someone in your family want to sue us? Would you be able to deliver it to us with enough time to work on (no less than 10 business days,/2 weeks please) before your event? If you think an item in question passes this pop quiz, we'd be happy to discuss the possibilities with you.
Q: We're sorry but my uncle got toasted at our wedding and knocked this over. It's scratched/broken - should we still bring it back?
A: Accidents happen! If it's in smithereens, you can safely dispose of it. If it's still returnable, just let us know about it when you drop it off, and we'll try to touch it up or clean it to the best of our ability. If it requires repair or replacement, we'll assess the current value of the item up to 300% to account for time to replace it/shipping and work out an invoice with you.
Q: I have an idea for something unique... will you work with me on something custom?
A: We love unique. If you've got an inkling it vibes with our style of work, and leave us plenty of time, we'd love to chat about it. Go ahead and email us at firstname.lastname@example.org